Refund & Cancellation

01In Short

• Payments are final. Your access to the full database starts the moment you pay, and data you have seen or downloaded can't be handed back, so subscriptions are non-refundable. You confirm this at checkout, before you pay.
• Look first, for free: last week's hidden gems are free to view, and to download with a free account, so you can judge the data before paying.
• Cancel anytime. Your plan stops renewing; you keep access until the end of the period you paid for.
• A refund is possible only in the cases listed below, or at our discretion when the service has barely been used.

02Free Sample

The sample is every hidden gem we found the previous week (up to 50), with the evidence behind each one. The page needs no account; the spreadsheet needs a free one. Paid plans are charged upfront when you subscribe.

03Cancelling

• Monthly and yearly plans: cancel at any time from Billing in your account, or by contacting us. Cancellation takes effect at the end of the current billing period. You won't be charged again and keep access until then.

04Why Payments Are Non-Refundable

AlphaScout sells access to data. From the moment a plan starts you can view every company with its evidence and sources, run searches, export lists and use the API, and none of that can be given back. So all payments, monthly or yearly, first or renewal, are non-refundable, including for partial periods, unused time or features you didn't use.

05Discretionary Refunds, Based on Usage

If you write to us within 7 days of your first payment and have hardly used the service, we may refund all or part of it as a goodwill gesture. We decide by the usage recorded in your account: companies and dossiers viewed, searches and AI questions asked, CSV exports and API calls. Any export or API use normally rules a discretionary refund out.

A discretionary refund is not a right, is decided case by case and is offered at most once per customer. It doesn't apply to renewals.

06When We Always Refund

We refund in full or in part when:

• you were charged twice for the same thing;
• you were charged after you had cancelled;
• you were charged more than the price shown at checkout (we refund the difference);
• you paid but we could not give you access within 7 days (see our Shipping & Delivery Policy);
• we permanently shut down AlphaScout (we refund the unused part of your prepaid period);
• the law requires a refund.

07How to Request a Refund

Contact us within 30 days of the charge with the e-mail address on your account, the date and amount, and the transaction ID from your receipt. We acknowledge requests within 48 hours and decide within 7 working days.

08How Refunds Are Paid

Approved refunds go back to the original payment method through Dodo Payments, in the currency you paid in, including any tax charged on the refunded amount. They usually appear within 5 to 10 working days, depending on your bank or card issuer.

09Disputes and Chargebacks

If something looks wrong with a charge, please contact us before disputing it with your bank; it is usually faster. We may pause an account while a chargeback is open.

10Contact

Phone

+971 56 148 5811

Our Grievance Officer's name and contact details will be published here before AlphaScout accepts payments. Until then, use the request form and we will respond within the timelines below.

This policy is part of our Terms & Conditions.